Refund & Cancellation Policy
Last Updated: June 4, 2026

 

1. Introduction

Welcome to Evo Visa. This Refund and Cancellation Policy outlines the comprehensive terms, rules, and procedures regarding refunds for all services purchased through https://evovisa.com. This includes our electronic visa (e-Visa) assistance, worldwide flight bookings, hotel reservations, and curated, ready-made tour packages. By completing a payment or initiating a transaction on our Website, you explicitly acknowledge that you have read, understood, and agreed to be legally bound by this policy.

2. Service Model & Fees

Evo Visa operates as an independent private consultancy for e-Visa applications and a digital travel aggregator facilitating automated travel bookings. All transactions processed on our platform comprise:

• Government / Third-Party Provider Fees: Official charges levied directly by respective immigration departments, embassies, global airlines via the Travelpayouts network, or hotel properties via the LiteAPI network.

• Evo Visa Service Fees: Our professional administrative charges for document pre-screening, verification, error-checking, API platform maintenance, and booking management.

3. e-Visa Services: Strict No-Refund Policy

• Finality of Payment: Once an e-Visa application has been submitted to our consultancy experts for review, or officially lodged within the respective government immigration systems, our professional Service Fee is 100% non-refundable and non-transferable.

• Government Imposed Fees: In strict alignment with international immigration protocols, official government or embassy visa processing fees are entirely non-refundable once the application has been processed or submitted, regardless of the timeline.

• Visa Rejection Clause: The final decision to grant or deny an entry visa rests solely with the immigration authorities of the destination country. Evo Visa possesses no authority over these decisions and guarantees no outcomes. In the event of an official visa rejection or delay by the government, no refunds (either service fees or government fees) shall be issued under any circumstances.

4. Automated Flight & Hotel Bookings: Supplier Rules & Restrictions

Unlike electronic visa services, refunds, cancellations, and modifications for global flights and hotel accommodations booked through our automated engine are dictated entirely by the core operating policies of our third-party technology partners and end-service providers:

• Provider Policy Dominance: All flight cancellations, date amendments, or no-shows are strictly governed by the specific fare-rules of the operating airline (via the Travelpayouts network). Similarly, hotel cancellations are strictly subject to the specific property rules enforced via the LiteAPI network. Evo Visa has zero control over airline or hotel cancellation penalties.

• Pass-Through Refunds Only: Evo Visa will only process a refund to the user if, and to the extent that, the respective airline or hotel provider officially approves and releases the funds. If a booking is marked as “Non-Refundable” by the supplier, no refund will be issued under any circumstances.

• Evo Visa Administrative Deductions: For any approved and eligible refund from the third-party provider, Evo Visa reserves the right to deduct a standard administrative service fee for processing the cancellation, alongside any non-refundable payment gateway transaction or currency conversion charges.

• Refund Disbursement Timelines: Eligible refunds will be processed back to the original payment source only after the funds are officially credited back to Evo Visa by the Travelpayouts/LiteAPI partner networks. This usually takes standard banking settlement timelines (typically 5 to 20 working days).

5. Client Information & Document Accuracy

Evo Visa shall not be held liable for any financial losses, boarding denials, flight cancellations, or visa rejections stemming from incorrect, incomplete, expired, or fraudulent information provided by the applicant. In all such instances, any and all payments made to Evo Visa remain strictly non-refundable, and the client assumes full financial liability for replacement bookings.

6. Immediate Processing & No-Cancellation Period

To maintain our delivery speeds, the processing architecture for e-Visas, flights, and ready-made tour bookings begins automatically and immediately upon successful payment authorization. Consequently, Evo Visa does not offer a “cooling-off” or grace period post-payment. Any request to halt or cancel a transaction after checkout will be processed strictly under the parameters defined in Sections 3 and 4 of this policy.

7. Fraudulent Chargebacks & Payment Disputes

The client explicitly agrees that raising unauthorized chargebacks, payment reversals, or jilted disputes through their credit card company or banking institution—without allowing Evo Visa’s management desk to resolve a dispute under these terms—constitutes a material breach of contract. Evo Visa reserves the right to utilize this signed policy, user transaction histories, and communication records to legally dispute any fraudulent chargeback claims.

8. Policy Interpretation & Customer Support

While our dedicated support team is available to assist you with tracking cancellations and coordinating with third-party providers, individual staff members do not possess the authority to alter, amend, or override any clauses within this corporate Refund & Cancellation Policy.

9. Contact Us

For any formal inquiries, refund tracking requests, or policy clarifications, please reach out via our official communication channel:

• Official Email: support@evovisa.com